Refund, Delivery, and Cancellation Policy
Overview
Our refund policy lasts 5 days from the delivery date. If 5 days have passed since your delivery date, we can’t offer you a full refund or exchange.
To be eligible for a full refund, valid proof of damaged item or perishable goods must be provided to [email protected].
Refunds/Returns
Due to food safety concerns, Harvest to Harmony Vitality will not be accepting item returns. However, if the items delivered is damaged or perished, a refund can be granted.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Cancellations
If you would like to cancel your order, as mentioned previously, please send us an email at [email protected]. Once your request has been processed, you will receive a refund on the card you have used for payment within approximately 5-10 business days, depending upon the bank. If the refund does not occur within this period of time, we are not liable for that extension as long as eventually, the refund is granted.
Please ensure that your email explains your reasons for the cancelation request clearly. Please provide photo/s for additional verification if appropriate. We will then review your request. Such requests will be assessed on a case-to-case basis. A final decision will be rendered thereafter.
If you want to make changes on your order after submission, simply cancel the order and put in a new one with desired changes. Our delivery person will then bring the items back to the warehouse.
We reserve the right to cancel customer orders for any reason, at any time and under any conditions we deem necessary. A few conditions for such actions would be the customer putting in an incorrect address, our delivery person bringing incorrect products or products not of good quality (packaging or contents). There however, may be other reasons not mentioned here but still valid enough to warrant said cancelation.
Delivery
At the moment, we deliver all those Ontario locations: Peel (Mississauga, Brampton, Caledon), Toronto, York Region, Milton, Hamilton, Barrie, and Wellington. If delivery in your area is not available, please send us an email to [email protected] and we will contact you as soon as delivery is available in your area. We are a start-up company and hence will be limiting our deliveries to these places. All other cities not mentioned within the province of Ontario as well as all other provinces in Canada will not be serviced at this time, but the company may expand to other cities and / or provinces in the future. We also currently do not ship or deliver to countries outside Canada, but we do not discount this possibility in the future. Our delivery fee will be different depending on the distance travelled from our warehouse. For more information on shipping fees, please contact us at [email protected].
We do not allow pick-up of products at any place for any reason under any conditions.
Your order will be delivered within 3 business days from the time it was submitted. If the order arrives beyond this time period, we are not responsible for said delay, regardless of the reasons (Ex. bad weather, poor road conditions, etc.) though we will do our best to comply with this schedule. You will receive an email confirming your order, which includes the time and date it was placed, an order number, the items ordered, and the total amount paid.
On the day of the delivery, you will receive an email informing you of this schedule. We are not responsible for you not checking your messages and for missing said email for any reason. You may also receive a text message or call informing you of the approximate time of the arrival of the delivery, but if you missed any of them for whatever reason or if you have not been sent any of these (email, text message or call), we are not responsible for this. You are expected to anticipate the arrival of your delivery within the next few days of your online order submission whether or not you have received any information from us about its time of arrival.
If nobody comes to the door to accept your package after a few attempts from our delivery personnel to ring the doorbell and do whatever else is in their best judgment to find anyone to accept the order, they may leave the package at the front door at your risk. Thereafter, we are not responsible for what happens to said package. In such a situation, we will not accommodate any complaints or requests for return / replacement of any products. If for any reason, our delivery personnel decides to bring the order back to the warehouse, we are also not liable for such action. Thereafter, that order will be canceled, and a partial refund will be made (delivery charges are not included in the refund). You are responsible for not being there at the time of delivery to accept and inspect your order, and our delivery personnel may have decided to take the order back based on best judgment in that particular situation.
Once you have accepted the order from our delivery personnel or the order has been left at the delivery address, we will not accept any complaints about the products or requests for returns / replacement. We will only accept returned products at the time of delivery, after you accept and inspect the products you have ordered.
However, there may be situations where we can make exceptions to accommodate your complaints or request for returns / replacement of products. These will be reviewed on a case to case basis. We will assess these individually and consider various factors in our final decision. Once we have decided to grant or not grant a request, this is our final word, and we will consider the situation resolved. We would like to clarify therefore, that if you submit a request for a return / replacement / refund, it does not necessarily follow that it will be granted.
To do this, please send us an email explaining your request and the reasons for such. Please consult the Cancelations / Returns Section for clear instructions.
Need help?
Contact us at {email} for questions related to refunds and Delivery.
